{"id":1924,"date":"2019-11-13T21:23:43","date_gmt":"2019-11-13T21:23:43","guid":{"rendered":"http:\/\/www.ainforce.com\/help\/?post_type=manual_kb&#038;p=1924"},"modified":"2019-12-04T01:59:35","modified_gmt":"2019-12-04T01:59:35","slug":"an-error-occurred-while-activating-the-core-pack","status":"publish","type":"manual_kb","link":"https:\/\/www.ainforce.com\/help\/knowledgebase\/an-error-occurred-while-activating-the-core-pack\/","title":{"rendered":"An error occurred while activating the Core Pack"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221; css=&#8221;.vc_custom_1575375763019{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;doc-justify fw-400 kb&#8221; css=&#8221;.vc_custom_1575375756217{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;]You may encounter a situation in which when you activate the Core package or check the extension version, you get a similar message &#8220;<strong>Warning! There are problems sending a request to the license server. Please contact us via email support@ainforce.freshdesk.com and provide logs<\/strong>&#8220;. To make sure there is a problem, we recommend that you first make a test request using the &#8220;Send&#8221; button located in the &#8220;Extension Updates&#8221; tab.<\/p>\n<p style=\"padding-bottom: 10px;\">Such notice may occur if there is one of the reasons below:<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1575375920068{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;3428&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; css=&#8221;.vc_custom_1575375909819{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221;][vc_column][vc_column_text el_class=&#8221;doc-justify fw-400 kb&#8221; css=&#8221;.vc_custom_1575379316755{margin-top: -10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<ul class=\"coloredList\">\n<li><strong>There is no internet connection on your computer.<\/strong> Please make sure that the Internet connection is active on your computer and try again.<\/li>\n<li><strong>The firewall on your computer blocks the request\/response to(from) the license server.<\/strong> Please make sure that the rules of your firewall allow sending requests from After Effects. Also whitelist the IP address (5.189.152.75) of our license server and port 80.<\/li>\n<li><strong>Your After Effects build has a bug with the standard Socket library that is responsible for requests.<\/strong> Try upgrading your After Effects version to a more stable build.<\/li>\n<li><strong>Server response returns an error result<\/strong>, however, if there is a problem with the server, you will receive an additional notification with the code.<\/li>\n<li><strong>Any other specific problem that we have not yet encountered.<\/strong> For a more detailed analysis of the situation, we need the logs (errors and activations) that the extension generates.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text el_class=&#8221;doc-justify kb&#8221; css=&#8221;.vc_custom_1575378271317{padding-top: 20px !important;}&#8221;]If you checked all the methods, but the problem persists, please create a <a href=\"https:\/\/ainforce.freshdesk.com\/support\/tickets\/new\">support request<\/a> on our portal and provide maximum details and also attach activation and error logs (activationLogs-AE-XX.x.x.json, errorLogs-AE-vXX.x.x.json). If any errors occur, the log files are written to the <strong>~Documents <\/strong>folder <strong>&gt; Ainforce Extensions &gt; AinTransitions<\/strong>. Logs are generated in conjunction with the After Effects version, so each log file will have a build at the end of the file. The presence of logs will allow us to figure out as quickly as possible exactly what reason arose and how to help you.[\/vc_column_text][vc_btn title=&#8221;Submit a request ticket&#8221; color=&#8221;turquoise&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Fainforce.freshdesk.com%2Fsupport%2Ftickets%2Fnew|||&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221;][vc_column][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; 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css=&#8221;.vc_custom_1575375756217{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;]You may encounter a situation in which when you activate the Core package or check the extension version, you get a similar message &#8220;Warning! 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