{"id":1950,"date":"2019-11-13T22:28:14","date_gmt":"2019-11-13T22:28:14","guid":{"rendered":"http:\/\/www.ainforce.com\/help\/?post_type=manual_kb&#038;p=1950"},"modified":"2019-12-03T13:53:50","modified_gmt":"2019-12-03T13:53:50","slug":"i-encountered-a-message-probably-there-is-no-internet-connection-or-the-request-is-blocked-by-your-firewall","status":"publish","type":"manual_kb","link":"https:\/\/www.ainforce.com\/help\/knowledgebase\/i-encountered-a-message-probably-there-is-no-internet-connection-or-the-request-is-blocked-by-your-firewall\/","title":{"rendered":"I encountered a message &#8220;Probably there is no internet connection or the request is blocked by your firewall&#8221;"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221; css=&#8221;.vc_custom_1575375763019{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;doc-justify fw-400 kb&#8221; css=&#8221;.vc_custom_1575380800331{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;]You may encounter a situation in which when you activate the Core package or check the extension version or check test connection, you get a similar message &#8220;<strong>Warning! Probably there is no internet connection or the request is blocked by your firewall<\/strong>&#8220;. To make sure there is a problem, we recommend that you first make a test request using the &#8220;Send&#8221; button located in the &#8220;Extension Updates&#8221; tab.<\/p>\n<p style=\"padding-bottom: 10px;\">Such notice may occur if there is one of the reasons below:<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1575375920068{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;3446&#8243; img_size=&#8221;full&#8221; alignment=&#8221;right&#8221; css=&#8221;.vc_custom_1575380538066{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221;][vc_column][vc_column_text el_class=&#8221;doc-justify fw-400 kb&#8221; css=&#8221;.vc_custom_1575381037083{margin-top: -10px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<\/p>\n<ul class=\"coloredList\">\n<li><strong>There is no internet connection on your computer.<\/strong> Please make sure that the Internet connection is active on your computer and try again.<\/li>\n<li><strong>The firewall on your computer blocks the request\/response to(from) the license server.<\/strong> Please make sure that the rules of your firewall allow sending requests from After Effects. Also whitelist the IP address (5.189.152.75) of Ainforce license server and port 80.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row row_type=&#8221;row&#8221; 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