Purchases Questions

How can I pay for your premium pack (AinTransitions Core Pack)?

We distribute our premium AinTransitions Core Pack for After Effects exclusively on the Envato marketplace. Product called “AinTransitions – Ultimate Seamless Transitions Pack”.

Can I get a Refund? (if the release will be on the gumroad)

Yes, you can get a refund, however, this must be done within 30 days from the date of purchase. To do this, you need to contact us through the support portal and provide the necessary details. Then you will receive an email confirming the refund, and your credit card account should receive the funds within 5-7 business days. Please keep in mind that you will no longer be able to download our product, or receive updates from us.

Before requesting a refund
  • Read the item's faq, documentation, knowledge base, watch video tutorials
  • Contact Us via our Support Portal (submit a support ticket)
In what case can a refund be refused?

We may ask you to provide information for what reason you are requesting a refund. In any case, we will first try to help you and if no solution is found for you, you will receive a refund without any problems.

Our product is maximally accompanied by all the necessary information.This information is available even before the purchase and you can get acquainted with absolutely all materials, including trying the extension using the demo pack. Therefore, the following are cases in which a refund may be refused.

  • You don't want it after you've downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
How to request a refund?
  • You can contact us by simply replying directly to your receipt email, or by looking at the "Reply-To" information on your purchase's email.
  • You can create a ticket on our support portal and provide your license key or purchase id.

In which case there may be a problem with payment on the marketplace?

You may have problems completing payments on the videohive.net marketplace if you only recently registered your account and are trying to make a purchase with several products and the amount in the cart exceeds $100.

Why is this happening?

This is an anti-fraud policy for new accounts  on the Envato marketplace. Therefore, new accounts have a purchase limit of $100, which is enough to pay for one product.

How to solve this problem?

In order to solve this problem, you first need to buy one product for one order. Then, the next day you can pay for the remaining products that you planned to buy.

Can I get a Refund?

Yes, you can get a refund, but you must keep in mind that the Envato Help Team is in charge of the review and refund process.  That is, in other words, the result and time of the refund depends on the Envato Help Team. For convenience, materials for understanding and links to relevant pages will be presented below.

What you need to know about refund requests?
  • Envato refund policy was made to be transparent so your experience is as smooth as possible and gives you a "fair go" by using a baseline standard.
  • All refund requests for items are sent directly to Envato.
  • If you're looking for more information, you can read a more in-depth guide called How do refunds work?
In what case can a refund be refused?

Envato may ask you to provide supporting documentation or evidence. Any refund issued by Envato is entirely discretionary. Envato will make a decision based on all available information and you agree that our decision is final.

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.

  • You don't want it after you've downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
Before requesting a refund
  • Read the item's faq, documentation, knowledge base, watch video tutorials
  • Check the item's comments page, as you may find a solution to your issue there
  • Contact Us via our Support Portal (submit a support ticket)
  • Review our Envato Market Refund Rules to check if you are eligible for a refund
How to request a refund?