Licensing Questions

Where can I find my Purchase Code (License Code) for AinTransitions?

Steps to get the Purchase code (license code)

  1. Sign in to your videohive.net account.
  2. Go to your Downloads page.
  3. Click the big Download button next to AinTransitions item.
  4. Click the “License certificate and purchase code (text)” link.
  5. Open the License text file and locate your Item Purchase Code.

Visual steps to get the Purchase code (license code)

What type of license do I need for AinTransitions?

AinTransitions has two types of license – Regular and Extended. In simple terms, the main difference is that under the Regular License, your end video is distributed for free, whereas under the Extended License your end video may be sold to the end user. In other words, if the end users need to pay to see the end video, you need an Extended License. If the end video is free, even if you are a commercial enterprise, you only need a Regular License.

An Extended License basically has three typical cases:

  • End video is a paid course.
  • End video is a broadcast TV Show or a movie. Even using an end video on a TV Show on a free-to-air channel requires an Extended License, because the end video is the show and that is being sold to the network.
  • You want to use part of the presets from the pack in your product that is intended for sale. For example, photo slideshow template. However, using presets from the pack as part of your product requires confirmation from us and cannot be used without permission.

In all other cases, a Regular License is applicable. For example, if you’re a freelancer, you are allowed to create an end video for a client using the Regular License and charge them for your services. Or you only need a Regular License where the end video is an advertisement, as the audience does not have to pay to view it. It doesn’t matter if the advertisement is for things that are being sold.

How many videos can you make?

  • Regular License allows you to make 52 videos within a year from the date of purchase.
  • Extended License allows you to make 52 videos within a year from the date of purchase.

Please keep in mind that you cannot re-distribute the AinTransitions regardless of which license you purchase.

On how many computers can I use one AinTransitions license?

According to the licensing terms, one license (license key) can be used on two computers which belong to one user. For example, your laptop and desktop computer.

You cannot use one license for two users. That is, you cannot use one license on the “User A” computer and on the “User B” computer. Each user must have their own license.

Can I transfer my license from one computer to another?

According to the videohive.net licensing terms, one license can be used on two computers which belong to one user. These activations are finite and cannot be changed, however we go to meet our customers and provide the opportunity to transfer the license to another computer.

According to our conditions, we provide the opportunity to make 2 transfers per year. This is more than enough, especially considering the fact that activation in two computers and two transfers are available in the first year. That is, in the first year, you can definitely understand which computer is suitable.

Transfer operates in automatic mode. That is, the license can only be active on the last two computers from which the activation was made. On all previous computers, the license will be automatically deactivated.

Please keep in mind that in case of violation of the number of available activations and transfers, your license will be automatically blocked on the server and deactivated on all computers.

What is the license validity period / support period?

License has no expiration date. After the purchase, you will have access to the latest version of the product in your videohive.net profile at any time. That is, you can access the latest updates and improvements for free at any time.

However, the license has a limit for the period of technical support. You can read more about item support policy in more detail. Current support period by license type:

  • Regular License – support for 6 months from the purchase date
  • Extended License – support for 12 months from the purchase date

If you bought the Regular License of the product more than 6 months ago, for technical support you should re-purchase a license for the item.

If you bought the Extended License of the product more than 12 months ago, for technical support you should re-purchase a license for the item.

Why we don’t offer a lifetime license support?

We decided to write a post to explain why we don’t offer a lifetime license support, as some of the buyers often ask us about this.

We have big plans for AinTransitions, AinTrailers and other design toolkits, to become the #1 leading premium all-in-one templates and extensions for Adobe After Effects and Premiere Pro. As you can already see and probably have time to make sure, we make truly high-quality products in all aspects. And we are constantly updating our products both in the form of new content elements and improvements based on user feedback, which we implement in releases.

Our business model cannot be sustainable with lifetime license support. Meaning that if we offer a lifetime license support, it would mean that in 2 or 5 or 10 years we won’t be able to provide the same premium support, same frequent content releases and the same standard of products. The development of modern and truly high-quality products takes a lot of time. At the same time, we have limited resources of the team.

The license has restrictions only on the support period, but this does not affect the receipt of updates at all. You will still receive useful updates and improvements.

Our team is 100% committed to your satisfaction and will remain so in the many years ahead.

Do I need to pay for updates?

No, you do not need to pay for updates. If you bought a license, you will receive all updates for free and always the most current version of the product with all updates and improvements will be available in your videohive.net profile.

The license on this computer was deactivated due to a violation of the number of activations

In rare cases, you may receive a message of this kind “The license on this computer was deactivated due to a violation of the number of activations.  You can contact our team via support@ainforce.freshdesk.com to get more details.”. This can only be if you have violated the licensing terms, although we provide a fairly flexible system.

In particular, a license may be blocked in the cases described below:

  • If you try to use a license intended for one user on computers of several users. Each user must have their own license.
  • If you have exceeded the limit of available transfers of your license to new computers.
  • If you have made a product refund, so the use of the product is no longer available.

Do you provide an opportunity for offline license activation for computers without the internet access?

Yes, such an opportunity is included in AinTransitions extension, but we provide it only upon request via support system and in exceptional cases. For example, for corporate customers whose computers do not have Internet access due to internal security rules or firewall rules prohibit Adobe Efter Effects connection to the Internet.

Also, in exceptional cases, we can provide offline license activation for non-corporate customers who have unstable After Effects builds or After Effects builds with bugs and online activation does not work.

The method of offline activation is described in more detail in a separate detailed article “Activating license without Internet access“.

Important notice. We do not provide a license transfer option for licenses activated offline. You can use one license on two computers and these activations are finite. Please keep this in mind.