AinTransitions FAQ

What do I need do in order to start working with the AinTransitions for After Effects?

To work with AinTransitions, you need minimal knowledge of Adobe After Effects and fully view all the training video tutorials, faq, documentation and knowledge base. We have prepared a maximum of materials and details so that even with minimal knowledge in After Effects you can make a cool photo slideshow or other video project that requires transitions.

What do I need do in order to start working with the AinTransitions for Premiere Pro?

To work with AinTransitions for Premiere Pro, you need minimal knowledge of Adobe Premiere Pro and and full familiarization with all materials for our product such as training video tutorials, faq, documentation and knowledge base. We have prepared a maximum of materials and details so that even with minimal knowledge in Premiere Pro you can make a cool photo slideshow or other video project that requires transitions.

The AinTransitions extension for Premiere Pro is available for free for download and has a built-in pack of free transitions for Premiere Pro. Therefore, you can do a full test drive of the extension and all the features.

Do you have a demo or trial of AinTransitions for After Effects?

We provide all the materials so that you can make a decision about buying a premium pack. You can watch all the video tutorials in advance, read the documentation, knowledge base, see the preview of all available packs (free and premium), as this is available on our website for everyone.

Moreover, you can download AinTransitions extension for After Effects for free and install it on your computer for a test drive. And, of course, we provide a pack of free transitions for After Effects that you can install in the AinTransitions extension for After Effects and use for your purposes, including for a test drive.

Do you have a demo or trial of AinTransitions for Premiere Pro?

We provide all the materials so that you can make a decision about buying a premium pack of AinTransitions for Premiere Pro. You can watch all the video tutorials in advance, read the documentation, knowledge base, see the preview of all available packs (free and premium), as this is available on our website for everyone.

Moreover, you can download AinTransitions extension for Premiere Pro for free and install it on your computer for a test drive. And, of course, we provide a pack of free transitions for Premiere Pro that built into the AinTransitions extension for Premiere Pro. With the built-in free transitions, you can fully test all the features of both the extension and the transitions themselves. Thus, even with a free pack, you can fully make sure that this is the best solution on the market.

Will presets work without an installed AinTransitions extension for After Effects?

Yes, you can use presets (transitions, motion effects, photo covers, minimal titles) without using an extension, but we do not recommend you to do this, because in this case most of the features may not be available. We have added many useful features to our AinTransitions extension for After Effects that really improve the process and save time.

Below is a list of options that will not be available:

  • You need to manually place the transition between footages so that the transition point is exactly at the junction of footages.
  • You need to manually enable the option “Collapse Transformations” for the transition layer.
  • Transitions will not automatically adjust to the resolution of your composition. You will need to do this manually for each transition, if the resolution of your composition is different from Full HD (1920×1080).
  • You will not be able to change the duration-speed of the transition by changing the In/Out points of the transition’s layer.
  • You will not be able to use the target control for zoom transitions.
  • You will not be able to use additional options designed for transitions.
  • You need to manually create a precomposition for transitions with an alpha channel.
  • You will not be able to use to change the speed and duration of In and Out animations for typography (minimal titles)
  • You will need to manually add footages to each placeholder in the photo cover template.
  • You will need to manually change the duration of each composition inside the photo cover template, if you want to change the duration of the photo cover template
  • Also, you will not be able to use convenient viewing previews and choosing a direction

Will presets work without an installed AinTransitions extension for Premiere Pro?

No, presets don’t work without the AinTransitions extension for Premiere Pro installed. Why is an AinTransitions extension required? Primarily it allows you to avoid the need for manual actions. But the main thing is the ability to use features that are unique for the entire market.

AinTransitions extension for Premiere Pro automatically performs actions:

  • Specifies the paths to media footages depending on the location of the pack
  • Adapts the preset to the resolution of your sequence
  • Adapts the preset to the pixel aspect ration of your sequence
  • Adapts the preset to the fields property of your sequence
  • Adapts the preset to the frame rate of your sequence
  • Allows you to set any transition speed
  • Add presets directly to the timeline automatically
  • Use without conflicts transitions with different settings of resolution, speed, frame rate, pixel aspect ratio in one project

AinTransitions for After Effects. On what types of layers work transitions in After Effects?

Transitions in After Effects work only for certain types of layers, since the main purpose of transitions is a transition from one full-fledged scene to another. Therefore, due to this specificity, this works for the following types of layers:

  • Video
  • Image (any type including Adobe Photoshop file (.psd) and Adobe Illustrator file (.ai))
  • Composition (that contains any graphic materials inside)

Please keep in mind that transitions do not work for the following layer types: Solid, Light, Camera, Null Object, Adjustment Layer, Shape Layer, Text.

AinTransitions for After Effects system requirements

AinTransitions extension and all packages (Free Transitions Pack and AinTransitions for After Effects – 5500+ Seamless Transitions for After Effects) are compatible with the following After Effects versions: CC 2015, CC 2017, CC 2018, CC 2019, CC 2020, CC 2021, CC 2022.

The requirements for AinTransitions extension and transitions packs for work do not differ from the requirements directly Adobe After Effects. You can read more about After Effects system requirements on the Adobe website.

Recommended system requirements
Processor Multicore processor, preferably from 2.2Ghz
Operating system Microsoft Windows or Mac OS
RAM

16 GB

GPU

2GB of GPU VRAM.

Hard disk

Preferably SSD type of disk

AinTransitions for Premiere Pro system requirements

AinTransitions extension for Premiere Pro and all packages (Free Transitions Pack and AinTransitions for Premiere Pro – 2000+ Seamless Transitions for Premiere Pro) are compatible with the following Premiere Pro versions: CC 2019, CC 2020, CC 2021, CC 2022.

The requirements for AinTransitions extension for Premiere Pro and transition presets for Premiere Pro for work do not differ from the requirements directly Adobe Premiere Pro. You can read more about Premiere Pro system requirements on the Adobe website.

Please keep in mind that many of our transitions use effects that require GPU acceleration. Therefore, when rendering, you should use renderer engine “CUDA” or “OpenCL” or “Metal” to get a visual appearance of the transitions as in the preview in the pack.

– Mercury Playback Engine GPU Acceleration (CUDA)
– Mercury Playback Engine GPU Acceleration (OpenCL)
– Mercury Playback Engine GPU Acceleration (Metal)

Where can I find my License key for AinTransitions?

You can get a license key only after purchasing a premium version of AinTransitions on the ainforce.gumroad.com storefront. Please note that the license key is only valid for the product you have purchased.

Steps to get the License Key (possible ways)

  1. Immediately after the purchase you will receive an email with a link to download the pack and a license key
  2. You can also find the license key on the order receipt page
  3. You can find the license key on the Library page in your gumroad account, where you need to click on the AinTransitions product cover

Visual steps to get the License key

In our screenshots, part of the code is hidden with asterisks for safety.

License key on the Library page

Email after purchase, where the license key is indicated

What type of license do I need for AinTransitions?

AinTransitions Packs come with two types of licenses – Commercial Lifetime and TV/Broadcast Commercial Lifetime. Both licenses have the same parameters except for the permission to use in TV/Broadcast for the TV Broadcast Commercial Lifetime license.

Features of Commercial Lifetime license and TV/Broadcast Commercial Lifetime license:

  • Single user license
  • No expiration
  • For personal and commercial use with unlimited number of End Uses and/or clients

 

If you need a Team License, please contact us.

While these licenses are flexible, the use in mobile apps or games, desktop apps, tools, video games and templates for sale is prohibited. For these purposes, an Extended Commercial License is required. The full version of License Terms is available at the link www.ainforce.com/license-terms/


Please keep in mind that you cannot re-sale, re-distribute the AinTransitions regardless of which license you purchase.

On how many computers can I use one AinTransitions license?

According to the licensing terms, one license (license key) can be used on two computers which belong to one user. For example, your laptop and desktop computer.

You cannot use one license for two users. That is, you cannot use one license on the “User A” computer and on the “User B” computer. Each user must have their own license.

Can I transfer my license from one computer to another?

According to the Licensing Terms, one license can be used on two computers which belong to one user. Also we provide the opportunity to transfer the license to another computer which belongs to the same user.

According to our conditions, we provide the opportunity to make 2 transfers per year. This is more than enough, especially considering the fact that activation in two computers and two transfers are available in the first year. That is, in the first year, you can definitely understand which computer is suitable.

Transfer operates in automatic mode. That is, the license can only be active on the last two computers from which the activation was made. On all previous computers, the license will be automatically deactivated.

Please keep in mind that in case of violation of the number of available activations and transfers, your license will be automatically blocked on the server and deactivated on all computers.

Do you offer support?

Yes, we provide support for all our products.

Have you tried the Help Center?

Although we are eager to help you, please be aware that we also offer comprehensive documentation and video tutorials,  knowledge base for every feature in our Help Center area. This is sometimes the quickest way for you to solve your issue or question. Go to https://www.ainforce.com/help/ to search through the entire help materials.

Use our Support Ticket System

There is no chat option in our support, but we manage to fix almost All issues that arise through our support ticket system https://ainforce.freshdesk.com/support/home. You can create a new support ticket or check the status of an already created ticket. Also, you can send an email directly to the support email support@ainforce.freshdesk.com

Tips for getting fast, accurate support

In your initial support request, please be as detailed as possible so we can understand the issue. This will give us the opportunity to help you faster.

Some tips for more efficient support:

  1. Be sure to include a license code (license key) to verify you as a customer. Support requests that do not have a license code in the initial request will have a lower priority.
  2. Indicate for which product you have a request (e.g. AinTransitions for Premiere Pro, AinTransitions for After Effects, AinTrailers)
  3. Indicate the version of the After Effects or Premiere Pro
  4. Try to describe as much as possible the problem you are facing. Steps, details, category or template names, and generally any useful information that will allow us to better understand the situation.
  5. Show screenshots so we can visualize the problem.
  6. What’s even better than screenshots? Video screencasts! Loom lets you create a free screencast where you can show us exactly the steps you are taking and you can explain it as you go.
  7. [AinTransitions for After Effects and/or Premiere Pro] If possible, provide the logs generated by the AinTransitions extension. If any errors occur, our extension writes the log file to the folder ~Documents > Ainforce Extensions >

The license on this computer was deactivated due to a violation of the number of activations

In rare cases, you may receive a message of this kind “The license on this computer was deactivated due to a violation of the number of activations.  You can contact our team via support@ainforce.freshdesk.com to get more details.”. This can only be if you have violated the licensing terms, although we provide a fairly flexible system.

In particular, a license may be blocked in the cases described below:

  • If you try to use a license intended for one user on computers of several users. Each user must have their own license.
  • If you have exceeded the limit of available transfers of your license to new computers.
  • If you have made a product refund, so the use of the product is no longer available.

Where can I get your premium products? What is Gumroad?

We distribute our premium products such as AinTransitions for After Effects and AinTransitions for Premiere Pro exclusively through the gumroad.com market. Packs can be officially available only on this site and nowhere else. In the past, we distributed it via videohive.net, but now we have withdrawn it from this marketplace.

We have provided useful links below so you can learn more about the gumroad.com

Before you buy
After your purchase

Can I get a Refund?

Yes, you can get a refund, however, this must be done within 30 days from the date of purchase. To do this, you need to contact us through the support portal and provide the necessary details (product name, license key, purchase’s email). We may ask you to provide information for what reason you are requesting a refund. In any case, we will first try to help you and if no solution is found for you, you will receive a refund without any problems.

How to request a refund?
  • You can contact us by simply replying directly to your receipt email; or
  • You can create a request ticket on our private support portal

Where can I find out which version of the extension and packs I have installed?

The currently installed version of the AinTransitions extension (both for After Effects and Premiere Pro) is always indicated in the lower right corner of the extension. The installed version number of the Package is available on the Settings section in the top tab (Premium Package or Core Package).

How to find out which versions are currently available?

You can do this in one of the ways below:

  1. Click on the “Check Version” button in the AinTransitions extension (Extension Updates tab); or
  2. View on the changelog page: “AinTransitions for After Effects – Changelogs”, “AinTransitions for Premiere Pro – Changelogs”

When updates are released, you can always download the most current version of the extension and pack in your account.

Do you provide an opportunity for offline license activation for computers without the internet access?

Yes, such an opportunity is included in AinTransitions extensions (both for After Effects and Premiere Pro), but we provide it only upon request via support system and in exceptional cases. For example, for corporate customers whose computers do not have Internet access due to internal security rules or firewall rules prohibit Adobe Efter Effects/Premiere Pro connection to the Internet.

Also, in exceptional cases, we can provide offline license activation for non-corporate customers who have unstable After Effects/Premiere Pro builds.

The method of offline activation is described in more detail in a separate detailed article “Activating license without Internet access” (After Effects) and “Activating license without Internet access“ (Premiere Pro).

Important notice. We do not provide a license transfer option for licenses activated offline. You can use one license on two computers and these activations are finite. Please keep this in mind.