AinTransitions FAQ

To work with AinTransitions, you need minimal knowledge of Adobe After Effects and fully view all the training video tutorials, faq, documentation and knowledge base. We have prepared a maximum of materials and details so that even with minimal knowledge in After Effects you can make a cool photo slideshow or other video project that requires transitions.

AinTransitions extensition and all packages (Free Transitions Pack and AinTransitions Ultimate Seamless Transitions Pack) are compatible with the following After Effects versions: CC 2015, CC 2017, CC 2018, CC 2019, CC 2020.

AinTransitions extensition and all packages are incompatible with After Effects versions lower than СС 2015. We are not planning on adding compatibility with lower versions, as many features may not work.

Yes, you can see a preview of all categories of transitions, photo covers and minimal titles before buying a premium Core Pack called “AinTransitions – Ultimate Seamless Transitions Pack“. All previews you can see at this link  or by clicking on the image below.

Yes, you can use presets (transitions, motion effects, photo covers, minimal titles) without using an extension, but we do not recommend you to do this, because in this case most of the features may not be available. We have added many useful features to our AinTransitions extension that really improve the process and save time.

Below is a list of options that will not be available:

• You need to manually place the transition between footages so that the transition point is exactly at the junction of footages.
• You need to manually enable the option “Collapse Transformations” for the transition layer.
• Transitions will not automatically adjust to the resolution of your composition. You will need to do this manually for each transition, if the resolution of your composition is different from Full HD (1920×1080).
• You will not be able to change the duration-speed of the transition by changing the In/Out points of the transition’s layer.
• You will not be able to use the target control for zoom transitions.
• You will not be able to use additional options designed for transitions.
• You need to manually create a precomposition for transitions with an alpha channel.
• You will not be able to use to change the speed and duration of In and Out animations for typography (minimal titles)
• You will need to manually add footages to each placeholder in the photo cover template.
• You will need to manually change the duration of each composition inside the photo cover template, if you want to change the duration of the photo cover template
• Also, you will not be able to use convenient viewing previews and choosing a direction

Transitions in After Effects work only for certain types of layers, since the main purpose of transitions is a transition from one full-fledged scene to another. Therefore, due to this specificity, this works for the following types of layers:

• Video
• Image (any type including Adobe Photoshop file (.psd) and Adobe Illustrator file (.ai))
• Composition (that contains any graphic materials inside)

Please keep in mind that transitions do not work for the following layer types: Solid, Light, Camera, Null Object, Adjustment Layer, Shape Layer, Text.

The requirements for AinTransitions extension and transitions packs for work do not differ from the requirements directly Adobe After Effects. You can read more about After Effects system requirements on the Adobe website.

According to the videohive.net licensing terms, one license (purchase code) can be used on two computers which belong to one user. For example, your laptop and desktop computer.

You cannot use one license for two users. That is, you cannot use one license on the “User A” computer and on the “User B” computer. Each user must have their own license.

According to the videohive.net licensing terms, one license can be used on two computers which belong to one user. These activations are finite and cannot be changed, however we go to meet our customers and provide the opportunity to transfer the license to another computer.

According to our conditions, we provide the opportunity to make 2 transfers per year. This is more than enough, especially considering the fact that activation in two computers and two transfers are available in the first year. That is, in the first year, you can definitely understand which computer is suitable.

Transfer operates in automatic mode. That is, the license can only be active on the last two computers from which the activation was made. On all previous computers, the license will be automatically deactivated.

Please keep in mind that in case of violation of the number of available activations and transfers, your license will be automatically blocked on the server and deactivated on all computers.

License has no expiration date. After the purchase, you will have access to the latest version of the product in your videohive.net profile at any time. That is, you can access the latest updates and improvements for free at any time.

However, the license has a limit for the period of technical support. You can read more about item support policy in more detail. Current support period by license type:

• Regular License – support for 6 months from the purchase date
• Extended License – support for 12 months from the purchase date

AinTransitions Core Pack (Ultimate Seamless Transitions Pack), AinTrailers users get quality support from our team of professionals, and directly through their email. Our paid users get a given top priority in our support system, with replies to their support tickets taking precedence.

Although we are eager to help you, please be aware that we also offer frequently asked questions, detailed video tutorials, extensive documentation and knowledge base for every feature in our Help Center area. This is sometimes the quickest way for you to solve your issue or question. Go to https://www.ainforce.com/help/ to search through the entire help materials.

There is no chat option in our support, but we manage to fix almost All issues that arise through our support ticket system https://ainforce.freshdesk.com/support/home. You can create a new support ticket or check the status of an already created ticket. Also, you can send an email directly to the support email support@ainforce.freshdesk.com

Are you an AinTrailers or AinTransitions Core Pack (Ultimate Seamless Transitions Pack) user? If so, please do not forget to indicate the license code (purchase code) in your support ticket to verify that you are our customer.

In your initial support request, please be as detailed as possible so we can understand the issue.

We decided to write a post to explain why we don’t offer a lifetime license support, as some of the buyers often ask us about this.

We have big plans for AinTransitions, AinTrailers and other design toolkits, to become the #1 leading premium all-in-one templates and extensions for Adobe After Effects and Premiere Pro. As you can already see and probably have time to make sure, we make truly high-quality products in all aspects. And we are constantly updating our products both in the form of new content elements and improvements based on user feedback, which we implement in releases.

Our business model cannot be sustainable with lifetime license support. Meaning that if we offer a lifetime license support, it would mean that in 2 or 5 or 10 years we won’t be able to provide the same premium support, same frequent content releases and the same standard of products. The development of modern and truly high-quality products takes a lot of time. At the same time, we have limited resources of the team.

The license has restrictions only on the support period, but this does not affect the receipt of updates at all. You will still receive useful updates and improvements.

Our team is 100% committed to your satisfaction and will remain so in the many years ahead.

No, you do not need to pay for updates. If you bought a license, you will receive all updates for free and always the most current version of the product with all updates and improvements will be available in your videohive.net profile.

In rare cases, you may receive a message of this kind “The license on this computer was deactivated due to a violation of the number of activations.  You can contact our team via support@ainforce.freshdesk.com to get more details.”. This can only be if you have violated the licensing terms, although we provide a fairly flexible system.

In particular, a license may be blocked in the cases described below:

• If you try to use a license intended for one user on computers of several users. Each user must have their own license.
• If you have exceeded the limit of available transfers of your license to new computers.
• If you have made a product refund, so the use of the product is no longer available.

You may have problems completing payments on the videohive.net marketplace if you only recently registered your account and are trying to make a purchase with several products and the amount in the cart exceeds $100.

This is an anti-fraud policy for new accounts  on the Envato marketplace. Therefore, new accounts have a purchase limit of $100, which is enough to pay for one product.

In order to solve this problem, you first need to buy one product for one order. Then, the next day you can pay for the remaining products that you planned to buy.

Yes, you can get a refund, but you must keep in mind that the Envato Help Team is in charge of the review and refund process.  That is, in other words, the result and time of the refund depends on the Envato Help Team. For convenience, materials for understanding and links to relevant pages will be presented below.

You can download the most current version of the AinTransitions extension for Adobe After Effects on the detailed product page on our website. Also, the latest version of the extension is included in the premium Core Pack of Transitions, which is available on the videohive.net marketplace. Therefore, when downloading a pack from your profile, it will also have the current version.

Free Transitions Pack for After Effects is a small selection of transitions from each main sub-pack of premium Core Pack (Ultimate Seamless Transitions Pack). This is a great opportunity to test-drive our steep AinTransitions extension for Adobe After Effects, which you can download for free.

We distribute all free products through our Ainforce account on the gumroad.com website.

We distribute our premium AinTransitions Core Pack for After Effects exclusively on the Envato marketplace. Product called “AinTransitions – Ultimate Seamless Transitions Pack”.

Yes, such an opportunity is included in AinTransitions extension, but we provide it only upon request via support system and in exceptional cases. For example, for corporate customers whose computers do not have Internet access due to internal security rules or firewall rules prohibit Adobe Efter Effects connection to the Internet.

Also, in exceptional cases, we can provide offline license activation for non-corporate customers who have unstable After Effects builds or After Effects builds with bugs and online activation does not work.

The method of offline activation is described in more detail in a separate detailed article “Activating license without Internet access“.

Important notice. We do not provide a license transfer option for licenses activated offline. You can use one license on two computers and these activations are finite. Please keep this in mind.